Return, Refund & Cancellation Policy

  1. If your HIDESEEKERS item does not fit as you had hoped, or is not the correct size, we will gladly exchange, offer you an online credit or refund your purchase, provided goods are returned within 10 days of purchase. Any refunds will be made back to the original means of purchase.
  2. Items must be unworn and in original condition with all garment tags and HIDESEEKERS swing-ticket in-tact and attached.
  3. Damaged, worn, or altered garments will not be exchanged, credited or refunded and will be returned to the customer.
  4. Made to measure leather items are not eligible for exchange, credit or refund once final balance of payment is made and goods received. Shipping costs to return an item/s will be at the customer’s expense unless the item is faulty. In this case, please contact paula@hideseekers.com to arrange shipping.
  5. Any items being returned must be adequately packaged (ideally in original tissue) and clearly labelled to ensure goods are not damaged or mislaid on their return. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Cancellations
  1. Once an order has been placed you can not cancel the order as goods are often shipped the same day.
  2. If you wish to receive a refund, you will be refunded the value of the item at the time of purchase.  Any refunds will be made back to the original means of purchase.